Privacy Policy
Last updated: January 1, 2025
1. Information We Collect
When you use the RoBoVai platform, we collect: registration information (username, email, phone number), browsing behavior (pages visited, search keywords), transaction information (inquiry records, shipping address) and device information (IP address, browser type). We collect only the minimum information necessary to provide our services.
2. How We Use Your Information
We use collected information to: provide, maintain and improve the platform; send transactional emails such as inquiry confirmations and service notices; optimize product recommendations based on your usage habits; and prevent fraud and ensure platform security. We do not sell your personal information to third parties.
3. Information Sharing
We may share your information with third parties: with your explicit consent; with relevant brands to complete inquiry/procurement services (necessary contact information only); to comply with lawful requests from government or judicial authorities; with our service providers (such as cloud and email services) who are bound by confidentiality agreements.
4. Information Protection
We use industry-standard security technologies including SSL encryption, access controls and regular security audits. While we do our best to protect your information, internet transmission is not completely secure — please handle your personal information carefully.
5. Your Rights
You have the right to access, correct or delete your personal information. To exercise these rights, contact privacy@robovai.com. We will process your request within 30 business days. You may also update your personal information at any time through your account settings.
6. Cookies
We use cookies and similar technologies to enhance your experience, analyze traffic and provide personalized content. You can reject cookies through your browser settings, but this may affect some functionality. See our Cookie Policy for details.
7. Policy Updates
We may update this privacy policy from time to time. For significant changes, we will notify you via in-app notifications or email. Continued use of the platform constitutes acceptance of the updated policy. For any questions, contact privacy@robovai.com.